My Bank of America Story

Read the The News Story: "Bank of America ends overdraft fees on debit cards (AP)"

I banked with Bank of America for several years and I remember the first time it my account was overdrawn - I was shocked to learn that they would even let me spend money I don't have - nobody had even mentioned it to me and I spend a good amount of time asking questions before opening an account.
When it first happened, I went into the branch and threw a fit and then they forced me to open a savings account with them so if my checking is overdrawn the money from the savings account will be automatically transferred to cover the negative balance.
Then one day my debit card suddenly stopped working - I was on my way to work trying to buy gas. I checked the balance on the ATM inside the gas station and it was overdrawn by more than $600 - an unauthorized transaction couple of days before had made my account overdrawn. I got charged $35 overdraft fee and $100 were transferred from the savings count to cover the negative. Not knowing about this situation (they don't let you know until several days later), the previous day (one day after the unauthorized transaction) I'd bought a power-tool for about a $100, which was more than what was left in the checking account. In my mind, I had about $300 left and was getting paid in a few days. I got slammed with another $35 overdraft fee.
Those $35 overdraft fees had triggered chain reactions each on it's own - because when the fee was charged the account was overdrawn, they charged me another $30 for making transactions from an overdrawn account. Those $30 also triggered a $35 overdraft fee, which in turn triggered $30 fee for using overdrawn account and so on.
By the time they finally locked up the account, there were about a dozen self-perpetuated $35 and $30 fees.
After spending 2+ hours going back and forth and fighting over each transaction with a CS rep, they gave me back the fees, originated by the unauthorized transaction. The ones, originated by my purchase I had to pay, even though had I known that the account was overdrawn I wouldn't have made it in first place.
They never told me how was it possible an unauthorized transaction to take place. I'm convinced it was a clerical or a computer error but they would not admit anything.
Now I bank with a small local bank - the difference is astonishing - and made me realize the Bank of America had never cared about my interests.
Stay away from BofA! They are the sneakiest, most dishonest business I've dealt with in my life. They set their little tricks and traps, let you walk into them and then when you call and complain talk down to you like you're an idiot, unfit to understand how banking works.
Last time I had the misery of dealing with BofA, I asked why in the world don't they alert people when there is a problem and wait until they are out several hundred dollars for fees, the CS rep snootily informed me that they can't personally email or text message every single client. Mind you - several DAYS after EACH overdraft fee they would send me a PRINTED notification in the mail. How is that easier or cheaper than having the computer system send an email? And yes, they did send me individual emails, but only to pitch me some new product.