Last night, we ordered a pizza. When the pizza got delivered, the Domino's delivery guy unilaterally decided to increase the price because he "drove 10 miles to get here" and he will be "loosing money" if he does not charge extra for the delivery. This came totally unexpected. Usually we pay whatever the price is and give tip on top of that. Keep in mind that there is an explicit delivery charge over the price of the order, which is charged at the time of ordering and the delivery guy's "charge" came on top of that and before of course his tip...
The fact that it was Domino's is irrelevant in this situation, although they could benefit from not annoying their customers so soon after the bad publicity they got just few days ago.
I understand the delivery guy's desire to make more money but the way he chose to do that I find absolutely inappropriate not to mention that this guy had caused Domino's to loose us as customers. We wanted to give them a break, after the YouTube video with Domino's employees grossly mishandling food came out, but we draw the line above paying phony charges.
So, next time you order a pizza, make sure you ask about any additional charges that might be imposed by the delivery person. It will save you few dollars but most impotantly, the annoying feeling that you are being taken.
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